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Things to Consider When Selecting the Right Business System Small enterprises no longer have to think small when it comes to selecting a good business phone system. This is because the playing field in the phone systems industry has been leveled when it comes to getting a good business phone system and feature-rich phone systems are no longer a purview for large enterprises that have massive budgets. It is worth stating that today’s IP phone systems can enable any small business owner to exchange their old telephone equipment for a modern system that is suitable to today’s fast paced and mobile business environment. IP phone systems, also referred to as voice over IP, IP PBXs or IP telephony systems have the ability to deliver high-quality sounds and a reliable service thus the business owner can be assured that the calls coming in will be loud and clear. The modern phone systems also have very many features such as auto-attendance features and the ability to have distributed work groups that make it easier for clients to reach the right person easily and quickly. Apart from these features the phones also have unified communication and collaboration features that make it simple for staff to stay in touch and productive in spite of the geographical distances and their working hours. Due to the increased demand for good telephone systems there are a lot of players in the provision of business phone systems, but with the help of the following guidelines, any business owner can choose a good business telephone network.
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Every business has its own issues, some which are unique to the business and others that are common to other players in the same industry thus the first thing to do when commencing the search for a telephone system is by identifying the business pain points which are the problems that the firm is having with the old system.
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These issues can range from high maintenance costs, hindrances to communication due to having different phone systems in various offices, difficulty in finding the right person or spending a lot of time on voice mail, the use of modern mobile devices by staff to communicate to the high cost of third-party conference calls. The problems are at times not intricate and could be as simple as requiring a telephone system that is suitable for today’s mobile staff or complaints by staff on the use of archaic phone systems. The next step is to come up with a business case for the need to a get an IP phone system by developing a return on investment (ROI) model that quantifies the expected productivity that the company expects to get from the new phone system. The measures used to ascertain productivity could be qualitative like increased client satisfaction, or they could be quantitatively determined using criteria like end user productivity gauged from aspects like the effectiveness of call center agents, increased call volumes or the time staff take to complete the process. With the proper IP phone system, the business owner should be able to get their return on investment in a year or even less.